Community Manager - Tourism Centered


Derry, CO.DERRY
Northern Ireland

Category

Job Description

 
Do you have a creative mind as well as a deep understanding of online communities and social media? ModSquad is seeking an experienced Community Manager to join our tourism client.
 
As a ModSquad Community Manager, you will work closely with some of the world’s coolest clients. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities. Additionally, you will be an imperative part of the growing ModSquad digital team, developing social media efforts to grow and support our company.
 
This position is 20 hours per week with scope to grow.
Project Specific Hours:
Flexible within Irish business hours (some weekend and evening availability required)
Start Date:
11/21 (or sooner if possible)

The day-to-day tasks of a ModSquad community manager vary, but basic responsibilities include:

    • Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
    • Design and execute the weekly and quarterly content calendars.
    • Social listening to source and understand trends.
    • Create and report KPI’s to development team, and build reports that showcase reason, trends, and opportunity.
    • Manage and respond to customers through forum, website, and social media tools (native and 3rd party).
    • Learn and explore new tools and platforms that improve workflow and client objectives.
    • Work closely, efficiently, and effectively with the client and internal teams (communication is daily).
    • Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social impact, to engagement and content moderation and digital experience.
    • Handle occasional community crisis or troubleshoot escalations.

A successful candidate needs to have confidence and strength in the following abilities:

    • Be a proactive, self-starter and independent contributor with follow-through on all initiatives.
    • Have strong problem-solving, creative writing, and editorial skills.
    • Showcase strong communication skills (and feel comfortable with communicating the good and the bad).
    • Enjoy engaging and developing a broad range of people, communities, clients, and trends.
    • Be able to execute on community initiatives, measure results, and modify programs based on feedback.
    • Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines.
    • Must have experience managing communities on behalf of professional entities/companies.
    • Have active and professional experience with forums, Facebook, Twitter, TikTok, Instagram, as well as knowledge of other platforms like SnapChat, Twitch.tv, Youtube and more.
    • Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives.
    • The position requires excellent verbal and written skills, and the ability to communicate with a wide variety of disciplines, articulate key points, and present.
    • Knowledge and experience on the island of Ireland is a must.
Please ensure your resume showcases your professional social media or community management experience. If you have relevant and noteworthy blogs or articles you've written, or branded social pages, we highly recommend you consider sharing (we'll be looking for great real-world examples of your abilities and talents that align with this position).
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We do not discriminate against our job applicants or employees on any of the grounds listed above and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your identity will be kept anonymous and your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any unlawful decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. If you do not answer the questions below, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.