Control Room Operator


Egis Projects Ireland
Unit 4044 Kingswood Avenue Citywest Business Park
DUBLIN 24, DUBLIN 24T6YE
Ireland

Category
Industry
Transportation / Railroad
Job Start Date
13/01/2020
Application Closing Date
07/02/2020
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
No Travel Required

Job Description

 

RESPONSIBILITIES & MAIN ACTIVITIES, INCLUDING BUT NOT LIMITED TO:

Tunnel Operations:

· Responding to all emergency calls/alarms from tunnel users, staff, emergency services at both the DT and JLT or any other facility as required.

· Supervise and monitor all CCTV, traffic management and other systems available for both the DT and JLT or any other facility as required, for the purpose of but not restricted to safety, reporting, maintenance and fault monitoring, or as directed by a Duty Manager or Senior Manager.

Motorway Traffic Control Centre:

· Answer all roadside assist phone calls in a timely manner within SLAs and prioritise accordingly between calls and other duties/incidents within the MTCC and the TCR.

· Monitor CCTV and other systems available to you and respond accordingly to incidents and conditions.

· Liaise closely with all the relevant authorities and co-ordinate the organisation of emergency intervention in order to provide assistance as appropriate via VMS and/or other functionality/systems, as and when required.

· Liaise with third parties to report, update or close any incidents

Tolling:

· Active supervision of toll plaza.

· Ensuring the required number of toll lanes are manned at peak times

· Answer all calls and queries in an efficient and courteous manner

· Process enquiries & follow up any queries and requests in a timely manner

· Ensure the logbook is completed to capture all incidents, defects and occurrences while on shift.

· Assisting customers in toll lanes and giving direction when required.

· Cash management including but not restricted to floats, vault change

General:

· Being customer service focused

· Adhere to all Health and safety requires.

· Adhering to all Dublin Tunnel & ERTO policies and procedures.

· Work in conjunction with all departments and assist in the development, updating and promote company procedures and systems in line with best practice.

· Attend and participate in meetings as required.

Administration services as required such as auditing and daily, weekly, monthly, quarterly reporting, as required. 
Job Requirements
QUALIFICATIONS, SKILLS & EXPERIENCE:
• Good communications skills are essential.
• Must be computer literate, in MS Word, Excel and Outlook.
• Ability to communicate clearly and accurately with emergency services relating to live incidents.
• Ability to remain calm and focused during live incidents.
• Ability to communicate and coordinate with other departments.
• Ability to maintain good records and reports of all incidents that occur while on shift.
• Good knowledge of roads and motorways is an advantage.
• Ability to deal with enquires in a clear concise manner.
• Excellent attention to detail.
• Must be flexible to work shifts, morning, evenings, nights, weekends, public holidays etc. as required
Employer
Egis Projects Ireland
Orla McGuinness
Unit 4044 Kingswood Avenue Citywest Business Park
DUBLIN 24 DUBLIN 24T6YE
Ireland