Role: Virtual Customer Service AssociateJob Type: Fixed Term Contract, part-timeLocation: Ireland: In your home!Does working weekends, split shifts and evening shifts suit you? If so, then keep reading as we have a permanent job for you!We
are looking for highly motivated team players who want to help us
provide world class customer service and who will work hours to match
when our customers need us most. Your team will be responsible for
resolving a wide variety of customer issues and educating them to
resolve issues themselves. We would love for you to become part of the
Amazon home working team, consisting of over 80 customer service
associates based across Ireland.What are the benefits to working for Amazon?
What will you be doing?As
a virtual customer service associate you will act as the first point of
contact for our customers by answering their queries through phone,
chat or email. You will support our customers with their orders, product
queries, payment issues, account updates, website education or problems
they may be having. If you are a people person and can deliver great
customer service, this role is for you. No previous contact centre
experience necessary. To get a feel for what it’s like to work from home
with Amazon, please watch the below video:https://www.youtube.com/watch?time_continue=18&v=ZuFo8zsN0mo&feature=emb_logoTo
set you up for success in this role, Amazon will provide you with 6
weeks of interactive online training. Your training will blend both
group and individual activities, allowing you to learn with your new
team and develop your skills to provide award winning customer service.
- Competitive salary (€12 p/h), including pay increments every 6 months
- Comprehensive Healthcare Package
- Pension Scheme
- Wellbeing program, focusing on physical and mental wellbeing
- Employee Assistance Program
- Life Assurance and Income Protection
- Employee Discounts
- Optical Insurance
- Paid Maternity & Paternity Leave
- Sports and social events
- Eligibility to participate in our company stock plan
What will your working weeks look like?
the 6 week training period you will be required to work 40 hours per
week. As this training is imperative for setting you up for assisting
our customers, no holidays can be taken during this time. Once training
finishes you will move to our part-time model of 20 hours per week.
order to ensure that we match our customer demand, we schedule based on
a variety of different shift patterns within the operating hours of 6am
and 10pm Sunday to Saturday; evening shifts, weekend shifts or split
shifts are some of the shifts that suit our current team.
our customer demands change frequently, we would require you to
increase your hours from 20 to 40 for 2 weeks in mid-July, and for the
Christmas period of late November to late December (holidays cannot be
taken during these times unless there are exceptional circumstances.)
this also means is that there will be times when we are quieter than
usual and you will be able to take time off, or if we are busier than
usual, outside of the pre-planned times, you will have the opportunity
to increase your hours.
What do we need from you?
one of the world’s largest companies, Amazon is committed to supporting
you with the development of your career. Opportunities are frequent
within Amazon, with most of our leadership teams having started in
customer service associate roles.
need to provide a quiet, distraction free work space within a dedicated
room. You will need to have an ergonomic desk and chair.
- From a technical perspective, you would need to have a minimum broadband connection of 25MB download speed and 10MB upload speed using
a hard-wire Ethernet internet connection (no WiFi). We will provide you
with a complete equipment package ahead of your first day of training.
- You have the right to work in Ireland.
- You have fluent English with excellent communication skills, both written and verbal.
- You are technology savvy with an ability to diagnose and fix basic connectivity problems.
If this role sounds like it’s for you, then click on the link below to start the application process!
If successful we will contact you re next steps!
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age