Customer Service Associate


Cork, CO.CORK
Ireland

Category
Manages Others
No
Degree Required
No
Employment Type
Contractor
Work Schedule
Part-Time Temporary
Travel
No Travel Required

Job Description
Work from home with Amazon!
Role: Virtual Customer Service Associate
Job Type: Fixed Term Contract, part-time
Location: Ireland: In your home!

Does working weekends, split shifts and evening shifts suit you? If so, then keep reading as we have a permanent job for you!
We are looking for highly motivated team players who want to help us provide world class customer service and who will work hours to match when our customers need us most. Your team will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. We would love for you to become part of the Amazon home working team, consisting of over 80 customer service associates based across Ireland.

What are the benefits to working for Amazon?
  • Competitive salary (€12 p/h), including pay increments every 6 months
  • Comprehensive Healthcare Package
  • Pension Scheme
  • Wellbeing program, focusing on physical and mental wellbeing
  • Employee Assistance Program
  • Life Assurance and Income Protection
  • Employee Discounts
  • Optical Insurance
  • Paid Maternity & Paternity Leave
  • Sports and social events
  • Eligibility to participate in our company stock plan
What will you be doing?
As a virtual customer service associate you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact centre experience necessary. To get a feel for what it’s like to work from home with Amazon, please watch the below video:

https://www.youtube.com/watch?time_continue=18&v=ZuFo8zsN0mo&feature=emb_logo

To set you up for success in this role, Amazon will provide you with 6 weeks of interactive online training. Your training will blend both group and individual activities, allowing you to learn with your new team and develop your skills to provide award winning customer service.
 
What will your working weeks look like?
During the 6 week training period you will be required to work 40 hours per week. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time. Once training finishes you will move to our part-time model of 20 hours per week.

In order to ensure that we match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 10pm Sunday to Saturday; evening shifts, weekend shifts or split shifts are some of the shifts that suit our current team.

As our customer demands change frequently, we would require you to increase your hours from 20 to 40 for 2 weeks in mid-July, and for the Christmas period of late November to late December (holidays cannot be taken during these times unless there are exceptional circumstances.)

What this also means is that there will be times when we are quieter than usual and you will be able to take time off, or if we are busier than usual, outside of the pre-planned times, you will have the opportunity to increase your hours.

What do we need from you?
  • You need to provide a quiet, distraction free work space within a dedicated room. You will need to have an ergonomic desk and chair.
  • From a technical perspective, you would need to have a minimum broadband connection of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no WiFi). We will provide you with a complete equipment package ahead of your first day of training.
  • You have the right to work in Ireland.
  • You have fluent English with excellent communication skills, both written and verbal.
  • You are technology savvy with an ability to diagnose and fix basic connectivity problems.
As one of the world’s largest companies, Amazon is committed to supporting you with the development of your career. Opportunities are frequent within Amazon, with most of our leadership teams having started in customer service associate roles.

If this role sounds like it’s for you, then click on the link below to start the application process!

If successful we will contact you re next steps!

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age