Customer Service Manager – Engineering

Co.Dublin, DUBLIN

Job Start Date
Job End Date
Application Closing Date
Employment Type
Work Schedule
Full-Time Permanent

Job Description
Customer Service Manager – Engineering
Rathcoole, Co. Dublin

The Company

Our client is one of the world’s largest suppliers of Caterpillar construction, earthmoving, quarrying and mining equipment. They are now seeking a Customer Service Manager to join their team.

The Rewards

- Competitive salary
- Excellent benefits package
- Develop your career with a well-respected brand

If you’re a passionate technical or mechanical professional with a solid engineering background, this is an excellent opportunity to step up into a leadership role where you can take ownership of both issues and results.

Encouraging a culture of personal development and engagement, our client provides the ideal environment in which to progress your career and develop your skill-set.

The Role

As the Customer Service Manager, you will be responsible for delivering an outstanding experience to customers by ensuring that resources meet their needs. You’ll also directly manage a team of up to seven Engineers.

Developing an understanding of customers’ requirements, you’ll undertake capacity and capability planning to ensure that their needs are met. You’ll control the end-to-end repair process from a customer service perspective and ensure that service processes and procedures are adhered to at all times.

Additionally, you’ll oversee the health and safety of employees and manage any performance issues within the team of Engineers.

Your other duties will include:

- Creating service quotes
- Keeping customers informed throughout the entire process
- Using data to drive continuous improvements in customer experience and performance

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next step as a Customer Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Job Requirements
About You

To be considered as a Customer Service Manager, you will need:

- At least three years’ experience in a technical or mechanical engineering role
- Supervisory or team leadership experience
- Good knowledge of mobile and fixed equipment components and systems
- A good level of financial and/or commercial awareness
- A foundation level Engineering qualification

Other companies may call this role Senior Mechanical Engineer, Lead Mechanical Engineer, Lead Technical Engineer, Mechanical Engineering Supervisor, Senior Engineer, Lead Engineer, Engineering Team Leader, Mechanical Engineering Team Leader or Lead Electrical Engineer.
Kelly-Ann Marks