Customer Service Executive


Webrecruit Ireland
Dublin, DUBLIN
Ireland

Category
Industry
Insurance
Job Start Date
12/07/2019
Job End Date
09/08/2019
Application Closing Date
09/08/2019
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time Permanent

Job Description

Customer Service Executive
Dublin 15, Co. Dublin

The Company:

Our client is one of Ireland’s leading insurance providers with over 350,000 customers, a broad range of products and a host of awards gained in the last few years for their products, company and management.

An exciting opportunity has now arisen for a Customer Service Executive to join their team in Blanchardstown on a full of part time basis and help to provide amazing service and robust insurance products to customers.

Your Rewards:

- An excellent salary
- Great training for the insurance sector
- Join an award-winning company

This is an amazing chance to join a home-grown company with strong Irish roots where you will be provided with great training to equip you with a range of skills to excel in the insurance world.

What’s more, our client has won an array of awards for their work in travel insurance and are planning to expand into new international territories, meaning there will be plenty of opportunity to grow, develop and potentially progress with the business.

Your Role:

As a Customer Service Executive, you will be challenged to respond to queries and create sales for travel and niche insurance products on behalf of our client.

Specifically, you will:

- Respond to sales and service calls in a timely and efficient manner
- Handle emails and queries, following them through to resolution
- Comply with data protection legislation and relevant protocols
- Refer queries to Underwriters and communicate underwriting decisions to colleagues
- Deal with call centre and internal department queries

About You:

As a Customer Service Executive, you will need:

- At least two years’ customer service experience in a fast-paced telephone based environment
- Excellent interpersonal, communication, organisation and accuracy skills
- Strong computer skills including Microsoft packages, email and the internet
- Self-motivation and a resourceful nature, with the ability to multi-task and work to deadlines
- Flexibility and a sound work ethic
- The ability to operate effectively in a fast paced, dynamic, challenging and team-oriented work environment

An APA qualification would be advantageous, however this is by no means essential. Experience gained within the insurance industry would also be beneficial.

Other organisations may call this role Customer Service Executive, Customer Service Rep, Junior Insurance Advisor, Customer Care Representative, Call Centre Operative, or Call Centre Agent.

Please note, this role offers full or part time hours.


Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Customer Sales Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

Job Requirements
As a Customer Service Executive, you will need:

- At least two years’ customer service experience in a fast-paced telephone based environment
- Excellent interpersonal, communication, organisation and accuracy skills
- Strong computer skills including Microsoft packages, email and the internet
- Self-motivation and a resourceful nature, with the ability to multi-task and work to deadlines
- Flexibility and a sound work ethic
- The ability to operate effectively in a fast paced, dynamic, challenging and team-oriented work environment
Employer
Webrecruit Ireland
Response

Dublin DUBLIN
Ireland