Customer Service Manager - Engineering

Webrecruit Ireland
Dublin, DUBLIN

Job Start Date
Job End Date
Application Closing Date
Experience Required
Employment Type
Work Schedule
Full-Time Permanent

Job Description

 Customer Service Manager - Engineering
Rathcoole, Co. Dublin

The Company

Finning is one of the world’s largest Caterpillar suppliers of construction, earth moving and power systems equipment. Due to investment and ongoing growth, they are now looking for a Customer Service Manager to join them in Rathcoole.

The Benefits

- Competitive salary DOE
- Company pension plan
- Medical cover
- Life assurance
- Up to 25 days’ holiday plus option to purchase additional holiday
- Employee share purchase plan
- Employee assistance programme
- Company vehicle or allowance

If you have an engineering management background gained from field service or workshop environment, this is an exciting opportunity to take on a strategic, engineering focused role with an exceptionally well renowned brand.

As a leader in their field, Finning promotes a culture of development and engagement where staff are encouraged to thrive. In this newly created role, you will positively impact the business, putting your own stamp on the role and influencing a number of teams.

What’s more, with a comprehensive rewards programme and plenty of benefits, you’ll develop the perfect balance between lifestyle, finance and health and wellbeing starting from day one.

The Role

As the Customer Service Manager, you will lead a number of service control teams to deliver outstanding service and increase customer satisfaction.

Specifically, you will manage the business and teams to provide consistent support, increase customer loyalty and grow the business in an efficient manner through a safe and engaged workforce.

Additionally, you will:

- Directly manage three - five Service Controllers and several support staff
- Indirectly manage 30+ Service Technicians
- Develop team members, supporting them to meet both personal and company goals
- Effectively manage resources and the cost base
- Help shape the company culture to ensure a focus on high-quality customer service
- Adapt to quickly changing situations
Other companies may call this role Service Manager, Customer Experience Manager, Customer Service Operations Manager, Head of Customer Service, Field Service Manager, Technical Services Manager, Workshop Operations Manager, or Engineering Manager.
Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are seeking your next challenge as a Customer Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Job Requirements
About You

To join our client as the Customer Service Manager you will need:

- At least three years’ experience of workshop or field service management, equipment or process engineering
- A strong technical background in mechanical or electrical engineering
- A full and valid driving licence

Webrecruit Ireland