Customer Service Representative


eTeam inc
Dublin, DUBLIN
Ireland

Category
Industry
Wireless
Job Start Date
30/11/2018
Application Closing Date
21/12/2018
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
No
Pay
From €25,000 To €28,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
No Travel Required

Job Description

Responsibilities include:

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products

Profile Attributes:

  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills

Qualifications

  • 1-3 years prior work experience in marketing or technology

Required Skills and Experience

  • Familiarity with online advertising products and social media
  • Fluency in German
  • Must have exceptional grammar and typing accuracy skills
  • Work experience with internationally distributed teams is a plus

 
Job Requirements
Customer Service background
Fluency in German
Employer
eTeam inc
Aadil Lokhandwala

LND
United Kingdom