Customer Support Executive


Webrecruit
Dublin, DUBLIN
Ireland

Category
Industry
Computer Software
Job Start Date
12/09/2019
Job End Date
10/10/2019
Application Closing Date
10/10/2019
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time Permanent

Job Description
Customer Support Executive
Dublin 2, Co. Dublin

Are you a customer support professional looking to develop your career with one of Ireland’s fastest-growing tech companies?

If you love working with customers, enjoy listening and problem-solving, then this might be the job for you!

Operating globally, our client is an established technology firm that provides bespoke mobile staff management software. Used by some of the world’s leading engineering firms, our client’s data capture solution transforms the efficiency of customers’ field operations.

Due to ongoing growth, they are looking for a Customer Support Executive to join them in Dublin 2.

Working as part of the Support Team in a fast-paced environment, you will help our client to maintain the high level of exceptional service that their customers have come to expect.

As a Customer Support Executive, you will:

- Take ownership of support tickets to ensure timely resolutions

- Act as a customer champion within the business
- Communicate with customers via telephone and email
- Monitor and achieve KPIs on customer engagement and support targets
- Achieve your own targets, including response times, close times and escalation times
- Provide system training to new and existing customers
- Work closely with internal teams, including Sales, Operations and Development, to communicate customer requirements and ensure the resolution of support queries
- Capture customer feedback to help our client continuously improve their products

To be considered as a Customer Support Executive, you will need:

- At least two years’ customer support experience
- Industry experience
- The ability to work independently
- Great listening and communication skills
- The ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
- At a minimum, a Leaving Certificate


Other organisations may call this role Customer Support Advisor, Technical Support Advisor, 1st Line Support Technician, IT Support Technician, Product Support Advisor, IT Support Analyst or Technical Support Analyst.

What are the benefits?

- Training opportunities, including the chance to attend external work-related courses
- MacBooks as standard office equipment
- Offices in a great location in the heart of Dublin city
- Join a friendly and talented team
- Work with the latest technologies
- Weekly team breakfast and monthly nights out

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Customer Support Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Job Requirements
To be considered as a Customer Support Executive, you will need:

- At least two years’ customer support experience
- Industry experience
- The ability to work independently
- Great listening and communication skills
- The ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
- At a minimum, a Leaving Certificate
Employer
Webrecruit
Response

Co Dublin DUBLIN
Ireland