Smart edge’s client is looking for Desktop Support Engineer for Contract Role in Leinster, Ireland.
The ideal candidate will have strong experience supporting operations functions within an investment bank or asset management firm. In this role you will be required to work closely with stakeholders at all levels including Senior Management.
Hands-on experience supporting traders and operations functions.
Deliver excellence in customer service
Work well under pressure with shifting, time critical, priorities.
Ability to explain technical issues in a non-technical way to customers.
Ability to communicate with colleagues and customers at all levels and prioritize to meet business requirements.
Have excellent interpersonal and relationship building skills.
Self-starter who can work independently and as part of a team.
Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
Maintain flexible working style; change directions as business priorities change Ability to work with project teams and 3rd line support teams as required.
Task and Duties :
Provide level 1, 2 & 3 support in a financial services organization.
Serve as subject matter expert for IT-related projects as required.
Own and manage our customers’ technology incidents and requests through to resolution.
Process restricted data with sensitivity to ensure that confidential matters remains private.
Identify, evaluate, deploy and administer IT solutions appropriate to the business taking into account all regulatory and legal considerations for a financial services firm.
Resolve all incidents and requests using standard practices, procedures, and AIG approved troubleshooting tools and workflow processes while adhering to local laws and regulatory requirements.
Be able to assist with physical equipment installations, moves or changes.
Compliance with AIG Corporate and AIG Asset Management (Europe) Limited company policies and procedures, including regulatory and legal requirements.
Identify opportunities to improve service to customers and enhance business relationships.
Own critical or volatile customer incidents where advanced technical expertise or troubleshooting skills are required to reach resolution.
Engage off-site resolver teams as needed and see through to completion.
Communicate updates on incidents and requests on a regular basis to ensure no impact to business operations and to ensure customer satisfaction.
Agree appropriate communication timelines with the customer.
Document support ticket status, resolutions and knowledge articles.
Attend and fix software/hardware and voice related incidents. .
Perform other ad hoc duties as required or assigned by your manager.
Start Date: ASAP (notice period accepted for right candidate)
We have been asked to schedule the discussions this week, please share your updated CV and call for confidential chat.