Desktop Support Technician Level 3


Astreya partners
Dublin, DUBLIN
Ireland

Industry
Computer Hardware
Manages Others
Yes
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
Some Travel Required

Job Description

 

Desktop Support Technician 3

(Default)

  • Dublin, Ireland
  • Full-time

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

We are looking for an experienced senior Desktop Support Technician to work at our clients location. This individual will diagnose, troubleshoot and fix complex desktop computer hardware, software, application issues, manage escalations, and be responsible for delivering technical projects. You’ll also support local events and assist with troubleshooting onsite infrastructure as needed. Utilizing your incredible troubleshooting and communication skills, you'll make sure that technical issues never get in the way of the productivity and creativity and find new ways to provide the best, frictionless support experience possible.

Your role and responsibilities:

  • Provide extraordinary onsite and remote support for all computing devices, applications, network/wireless, and related technologies
  • Work closely with internal service teams to develop or drive resolutions for complex issues and escalations
  • Provide Tier 2 escalation support and mentorship to junior members of the team
  • Support local meetings or events through our video conference platforms as needed
  • Troubleshoot and diagnose onsite network and infrastructure issues as needed
  • Monitor, document and update all work in our ticketing system
  • Support implementation and delivery projects.
  • Support onboarding/offboarding of staff as needed
  • Curate and maintain user documentation, internal runbooks, and provide feedback as needed
  • Deliver training on productivity tools to fellow team members
  • Provision and deploy laptops, peripherals and mobile devices
  • Administrate and support a portfolio of productivity tools (e.g. Dropbox, Slack, gSuite, Zoom)
  • Ownership for escalations, working with 3rd party providers, engineering and/or peer teams to drive to resolution as needed

Qualifications

Your experience and qualifications:

  • Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks.
  • Communicate clearly, effectively, and concisely via chat, email, video conference or phone
  • Strong interpersonal and customer service skills, with an ability to explain complicated technical problems to an audience with varying backgrounds.
  • 5+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments.
  • 5+ years of macOS and/or Windows administration, configuration and troubleshooting
  • Proactive attitude and ability to interact with all levels from junior staff to senior leadership
  • Experience with administrative tools, including Active Directory

Preferred (but not required) experience and qualifications:

  • gSuite Administration experience
  • Apple OSX or Microsoft OS Certification
  • Scripting/Python knowledge
  • Additional certification (CompTIA, Networking, ITIL)

Additional information

What can Astreya offer you?

  • Working with some of the biggest firms in the world as part of the Astreya delivery network
  • Employment in the fast-growing IT space providing you with brilliant career options for years to come
  • Introduction to the new ways of working and awesome technologies
  • Career paths to help you establish where you want to go
  • A company-wide mentoring program to advise you along the way
  • Online training courses through CBT-nuggets to upskill you
  • Performance management system to provide you with meaningful, actionable feedback
  • Dedicated management to provide you with a point of leadership and care
  • Internal promotion focus. We love to build people from within.
  • Numerous on-the-job perks
  • Peer Recognition
  • Market competitive rates and benefits
Job Requirements
5+ Years of Experience with Mac and Windows Products
Employer
Astreya partners
Vaibhav Sharma
2099 Gateway Pl suite 140
San Jose CA 95103
United States