Technical Knowledge, Skills and Abilities:
Associated degree, NVQ Level 3, BTEC ONC or HNC, or Electrical equivalent or related experience is required.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Use of metrology and handheld tools
Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
Individual should possess excellent communication and problem-solving skills.
A strong orientation for customer focus and teamwork will be required.
Competencies and Abilities:
The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
The ability to engage, challenge and work effectively with others.
The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
Willing and able to identify and support change and continuous improvement in own and wider business environment.
Planning and Decision Making:
Ensure that preventative maintenance schedules are adhered to and carried out on time
Provide on-site resolution of technical issues.
Impact and Scope:
Provide Service support for a product or range of products.
Provide effective resolution of customer technical issues, ensuring customer satisfaction.
Provide on-site service assistance to ensure successful delivery of installations, projects, and programmes