Hemel Hempstead , HRT HP2 7DE
United Kingdom

Defense / Aerospace
Job Start Date
Application Closing Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
Employment Type
Work Schedule
Full-Time Permanent
Travel Required

Job Description


As a Level Three Field Service Engineer, you must be team oriented, flexible, and actively seek to share information and assists your peers. You will possess solid communication skills, both oral and written. You will also demonstrate good electronic repair troubleshooting methodology and have a good technical level of product knowledge. You will have the ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross-trains on products serviced in the field, and displays basic proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

The Field Service Engineer troubleshoots, services, installs (deploys) and repairs Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Explosive Trace Detection (ETD) equipment primarily at Dublin Airport.

Duties & Responsibilities
  • Responsible for meeting daily service repair needs and driving customer satisfaction.
  • Installs, repairs, and maintains equipment in the field; provides customer training as required.
  • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
  • Order, install, and return parts and manages repair parts cycle time
  • Reviews all logs for open issues and prepares formal reports to customers as necessary.
  • Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
  • Ensures that tools and test equipment are properly maintained and calibrated
  • Assesses product/equipment performance based on field support data; recommends modifications or improvements.
  • Seeks to provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, attend meetings.
  • Possesses a solid level of technical knowledge on the company’s Trace and X-Ray products.
  • Maintains clear and concise business communication proficiency, both oral and written.
  • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
  • Exercises every available measure to control and minimize costs.
  • Travel, overtime, and work hours other than Monday-Friday may be required. Our Field Services Engineers provide out of hours support where required, based on our ‘on-call’ rota.
  • Comply with and ensure department compliance with Company health, safety, and environmental policies.
Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field. 

About Smiths Detection

Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports and borders, urban security and defence. With more than 40 years of field-tested experience, we deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of every day our technology and our people make the world a safer place. Smiths Detection is part of Smiths Group, a global leader in applying advanced technologies to markets in threat as well as contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.

Job Requirements
The Individual
Technical Knowledge, Skills and Abilities:

Associated degree, NVQ Level 3, BTEC ONC or HNC, or Electrical equivalent or related experience is required.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Use of metrology and handheld tools
Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
Individual should possess excellent communication and problem-solving skills.
A strong orientation for customer focus and teamwork will be required.
Competencies and Abilities:

The ability and motivation to persistently pursue and achieve effective results which drive the business forward.
The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information.
The understanding and recognition of the organisations commercial environment and positioning themselves, their role and their actions in order to support the organisations commercial success.
The ability to engage, challenge and work effectively with others.
The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs.
Willing and able to identify and support change and continuous improvement in own and wider business environment.
Planning and Decision Making:

Ensure that preventative maintenance schedules are adhered to and carried out on time
Provide on-site resolution of technical issues.
Impact and Scope:

Provide Service support for a product or range of products.
Provide effective resolution of customer technical issues, ensuring customer satisfaction.
Provide on-site service assistance to ensure successful delivery of installations, projects, and programmes