German Customer Service Agent - Hybrid


International Recruitment Consultancy
3, Triq Karlu Galea, Victoria, Gozo
Gozo
European Union

Category
Industry
Entertainment
Job Start Date
27/03/2023
Job End Date
27/03/2023
Application Closing Date
24/03/2023
Manages Others
No
Experience Required
Yes
Degree Required
No
Security Clearance Required
Yes Clean Criminal Record
Pay
From €27,000 To €28,000
Per Year    
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
No Travel Required

Job Description
KEY RESPONSIBILITIES:

  • Maintaining a high phone and email service level
  • Providing a strong seller experience - giving quick, accurate, and friendly service
  • Represent and sell our platform and tools to customers.
  • Build relationships with customers and other teams.
Job Requirements
Fluency in English and German
Attention to Details - Ability to look at the bigger picture, identifying patterns and flaws.
Communication Skills - Outstanding written and oral communication skills
Ownership - Hungry to take on responsibility, excelling at following up providing updates proactively, and
proposing process improvements whenever applicable.
People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts
in an assertive way.
Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions
according to available resources.
Quick Learner –Learning and adapting to new technologies and tools.
Relationship Building -Using interpersonal skills to network in an effective way, educating sellers regarding our
tools and procedures, and building strong relationships.
Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines.
Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
Positive Attitude - A sense of humour and positive “make-it-work” attitude.
Policy-Driven - Impartial and objective with a policy-oriented mindset
Results Driven - Strong work ethic with a "can-do" attitude and ability to create momentum based on goals.
Employer
International Recruitment Consultancy
Shannon Pahal
3, Triq Karlu Galea, Victoria, Gozo

European Union