German Speaking Customer Service Representative


SpotOn Connections
Cork, CO.CORK
Ireland

Category
Industry
Telecommunications
Manages Others
No
Experience Required
No
Degree Required
No
Security Clearance Required
No
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
No Travel Required

Job Description

Key Responsibilities:

  • Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality

  • Ability to liaise with other departments as necessary

  • Identify process improvement opportunities and raise through the appropriate forum

  • Support customers directly on the ground at major events around the world

  • Any other tasks as required

Skills and Attributes:

  • German fluent speaker

  • Experience in Call Centre / Hospitality

  • Team player

  • Takes ownership

  • Organised and reliable with attention to detail

  • Excellent multi-tasking skills

  • Work well under pressure

  • Hungry to take on responsibility and a willingness to do adhere to strict deadlines

  • Outstanding written and oral communication in English and language applied

  • A sense of humour and positive, “make-it-work” attitude

  • Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools

Employer
SpotOn Connections
Eduard Puig
R. Manuel Joaquim de Avelar 119
Cascais 2750-421
European Union
SpotOn Connections Eduard Puig