I.T Technical Support Technician


Your PC Technology
Your PC Technology , UNIT B1, Annacotty Business Annacotty
Limerick, CO.LIMERICK V94Y239
Ireland

Industry
Computer Hardware
Job Start Date
01/02/2022
Application Closing Date
18/01/2022
Manages Others
No
Experience Required
Yes
Degree Required
No
Pay
From €11 To €14.00
Per Hour
Employment Type
Employee
Work Schedule
Full-Time Permanent
Travel
Some Travel Required

Job Description

Job description

Company description

We are a Broadband And IT company based in Limerick are actively seeking I.T Technical Support Technician’s for part time & permanent positions with immediate start. Successful candidates will be required to provide technical support to customers via phone, email, web chat and onsite support. All applicants must possess a full drivers license.

Job description

Responsibilities

· Write and manage escalation issues / tickets to fully describe customer issues and deep dive to root causes, working with other teams where required

· Obtain, evaluate, and research relevant data to resolve customer enquiries and issue

· Help development docs, KB articles and FAQs to improve responses as a team

· Work with a continuous improvement mind-set, looking for solutions to problems and proposing improvements if something could work better

· Work as part of the team to provide an excellent customer experience.

Job Requirements
Skills

· Full driver’s license required

· Experience working in a similar IT Support role, providing technical support to customers from creation through to resolution

· Will be required to perform installations on customer sites

· Customer focused with a right first-time approach and a desire to exceed expectations

· Strong verbal and written communication skills.

· Excellent interpersonal skills with a diplomatic approach to managing difficult customer issues

· Excellent problem solving & troubleshooting skills, with a logical and systematic approach

· Able to work under pressure, prioritising and managing several open issues at once

· Flexible and adaptable

· Good attention to detail, with ability to provide step by step instructions

· Ability to communicate technical information in a non-technical language to customers

· Flexibility to work out of hours when needed

· Training on key systems will be provided
Employer
Your PC Technology
David Keane
Your PC Technology , UNIT B1, Annacotty Business Annacotty
Limerick CO.LIMERICK V94Y239
Ireland