Job Opportunity for Service Transition Specialist @ Falmer / Durrington, UK

Smartedges Solution
Falmer / Durrington, UK , LND
United Kingdom

Manages Others
Experience Required
Degree Required
Security Clearance Required
From €0 To €0.00
Per Hour
Employment Type

Job Description


The IT Service Transition Specialist is responsible for leading the service transition process at a programme level and for the governance and quality of Service Transition Management through its lifecycle. This role is responsible for the governance and quality of Service Transition Management and Acceptance into Service process through its service lifecycle.

· Responsible for the implementation of the end to end Service Transition process within a programme in line with IT Strategy, roadmap and governances

· Provides expert guidance on the Service Transition process to Programme/Project Managers and the wider SMT & SD Team

· Undertaking the role of Service Transition Specialist when necessary for more complex Transition projects/programmes - Ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service

· Represents the views of Service to the Project Manager and represents the Project to the Service delivery and support teams providing guidance when necessary

· Represents Service Transition at Programme/Project Governance Meetings, Design Authority and to Service Architects and Service Managers, providing guidance on the Service Transition process where required

· Service Transition Specialist across SW IT Projects/Programmes and within the Service Management team; is an advocate for Service Management where required

· Works on more complex IT Transition projects/programmes - ensures clarity on the division of responsibilities for service components ensuring there are no gaps in the provision of the full end to end service within SW IT delivery responsibilities

· Where required, ensures that inter-company interfacing process is defined and helps the Programme Manager to implement

· Ensure the Service Transition Management Team actively support the identification of new Risks and Issues on the Project and Service Availability Risk Register along with risk mitigation and reduction strategies

· Provides guidance and direction to Service Transition Management resources provided to work on the project, where necessary

· Undertakes management of the Service Transition Manager elements of the Service Transition Management process for the Programme they are working on,

· Manages Service Transition Management elements of the programme RAID

· Arranges Internal SAB when it is agreed with the Service Owner and Project Manager that sufficient progress has been made to organise a SAB.

· Assures evidence from the Project Manager that testing against the Business Requirements has been signed off

· Attends and Minutes the SAB decision, including any Pre or Post Go-Live actions

· Assures evidence of project delivery against any Pre and Post Go-Live actions

· Where an AIS Board is necessary, manages the AIS Board once Project Manager has evidenced their delivery against Post Go-Live actions from the SAB

Experience and capability requirements :

· ITIL V2 Manager / V3 Expert

· Senior Service Transition Management/Specialist experience

· Experience in executing process development and change

· Strong interpersonal skills, with an ability to exercise good judgement to find solutions – respecting process, but focussing on outcomes

· Very thorough, with excellent attention to detail and an understanding of the importance of quality within a professional services organisation

· Very strong time management and planning skills, proactively identifying, escalating

· Positive, flexible and adaptable with a ‘can-do’ attitude to overcoming challenges in a demanding delivery environment

· Ability to use understanding of the different communication channels and formats to effectively engage with various audiences, adapting approach where required

· Understanding how current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be identified

· Significant experience in Senior IT Service management discipline(s) and working with service level performance management

· The individual must be comfortable with objectively challenging and convincing their peers, superiors and reports to ensure adherence to agreed quality standards (this equally applies to 3rd party suppliers).

· Ability to work effectively under pressure in a collaborative environment with other service and technical disciplines with demanding priorities

· Experienced in building and maintaining long term relationships with relevant stakeholders building trust with new audiences to ensure they are included in critical service discussions

· Project Management qualification and delivery experience

· Experience of working effectively with both Internal and External Service delivery and Architecture/Design teams

· A good level of IT knowledge and experience to understand any Issues and / or Risks raised and to anticipate potential problems with the transition

· Experience of working effectively with Service Management teams


· Agile Project Management and Transition

· Programme Management experience

· Service Management experience

Smartedges Solution
Sriram T

Falmer / Durrington, UK LND
United Kingdom