Service Advisor - Engineering

Dublin, DUBLIN

Job Start Date
Job End Date
Application Closing Date
Employment Type
Work Schedule
Full-Time Permanent

Job Description

Service Advisor - Engineering

Rathcoole, Dublin

The Company

Our client is one of the world’s largest Caterpillar suppliers of construction, earth moving and power systems equipment. They are now seeking a Service Advisor to join their team in Rathcoole on a full time basis.

The Benefits

- Excellent salary DOE

- Up to 25 days’ holiday plus option to purchase additional holiday

- Company pension plan

- Life assurance

- Employee share purchase plan

- Employee assistance programme

- Medical cover

This is a great opportunity for a customer support professional to further develop your career with a reputable, international supplier.

Joining a friendly team, you will be enabled to reach your full potential with a world-renowned organisation that promotes a culture of personal development and engagement.

The Role

As a Service Advisor, you will provide a high standard of service to customers by phone and the internet.

Developing your knowledge of the company products and services, you will provide a positive experience to all customers, quickly responding to customers’ queries, concerns and complaints.

Your role will also involve

- Collecting and recording customer requests, feedback and information

- Making product and service suggestions to meet the customer’s specific needs

- Generating interest in new products or services and connecting customers with salespeople

- Fostering and maintaining relationships with customers to improve retention rates

- Assisting other departments with administrative or clerical support

Webrecruit Ireland Ltd and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next step as a Service Advisor - Engineering, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

Job Requirements
About You

Interested? To be considered as a Service Advisor, you will need:

- Customer support experience, ideally within a similar industry

- A leaving certification (or equivalent)

- Excellent communication skills

- A customer focused approach

- To be results driven

- The ability to remain calm and positive

Other organisations may call this role Customer Support Rep, Customer Service Representative, Customer Support Executive, Customer Service Executive, Service Advisor, Parts Advisor, Customer Care Executive or Customer Advisor.
Kelly-Ann Marks