Service Centre Technician @ London ,UK


London, LND
United Kingdom

Manages Others
Yes
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
Yes
Pay
From €0 To €0.00
Per Hour

Job Description

 

· Meet and greet customers to the centre.

· Maintain a log of customer visits and ensure tickets are raised in the support tool.

· To triage problems and direct to the correct area for repair.

· Reset user passwords

· Carry out basic diagnostics and troubleshooting on laptops and mobile devices.

· Manage user expectations

· Complete any simple repairs that do not require 2nd level support.

· Carry out software installations.

· Assist level 2 technicians.

· Assist users with mobile devices

· Image pcs to corporate standard

· Follow all processes as directed by management

· Complete training as requested

Employer

Sriram T

LND
United Kingdom