Subscription Renewal Representative with German

SUSE Software Solutions Ireland Ltd
Dublin, DUBLIN

Computer Software
Job Start Date
Manages Others
Degree Required
Employment Type
Work Schedule
Full-Time Permanent
No Travel Required

Job Description



1. Coverage of SUSE software maintenance renewals (MR) for DACH (Germany, Austria and Switzerland) region.

2. Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners.

3. Prepare quotes, review due dates and administer full recovery of existing maintenance contracts.

4. Work to bring in MR revenue personally with direct contact to our customers, but also leverage the field sales team and our partners to help bring in timely renewal revenue.

5. Conducting sales interactions with such accounts via telephone or over the Web to close identified renewals business. This will involve strong negotiation of pricing and spotting opportunities to up-sell.

6. You will require good sales experience and be able to follow a sales process, over come objections and find solutions to those objections thus maximising the revenue stream to SUSE.

7. Having a complete understanding of the status and acquisition of all possible customer renewals from the assigned list of accounts.

8. In order to compete for the position the candidate needs to be business minded with strong communication, negotiation skills, sales acumen and high energy.

9. Work closely with the product team to give feedback on ways to improve retention.

10. Working also with the field sales team, other MR reps in your regions and our partners whose quota's may overlap with yours, to bring in timely renewal revenue.

11. To train up and become a sales expert on the key products and become an advocate within the team. You will require an understanding of and be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem.

Job Requirements

1. 100% attainment of quota.

2. Attainment of Key Performance Indicators and Success Metrics

3. Understand with and comply with all required SUSE programs, processes and systems.


Candidate Profile:

Experience within the IT sector and multilingual environment; fluent in at least two languages of your market, one being GERMAN is required.

Ability to understand evolving technology and its application to a customer's business problems or projects.

Customer focused; People orientated and delivers exceptional customer service;

Sales oriented; Strong communication, negotiation and selling skills; solution selling; Ability to consult with customers on solutions. Strongly motivated by success and target driven.

Team oriented; Ability to work well with both internal/external (partner) teams; good communication; Articulates professionally in both verbal and written communication.

Self motivated; Works well on own initiative.

Experience within call centres also desired.

Our Offer:

A challenging, varied and exciting job within a global operating company.

An international corporate culture, which is shaped by innovation, performance-orientation, openness and teamwork.

An attractive salary & commission and benefits package.

An appealing and extensive career development program, which offers varied potential for development.

Flat hierarchies and strong project teams combined with an international network.

Good promotional prospects within a large and varied organisation.


1. You will work closely with the field sales team who are based in country.

2. You will report to the MR Sales Manager.


The Maintenance Renewal Rep reports to the MR Sales Manager.