Technical Business Analyst

Smartedges Solution
Europe Other Countries

Job Description


The Technical System Analyst (TSA) position is a part of the Digital Engineering Team that supports eCommerce web sites. As a member of the TechOps team, the TSA is responsible for coordinating efforts to resolve incidents and defects. The TSA role is unique in that this position takes a leading role in working with customers and the business community who has problems with the digital platforms and facilitates an appropriate solution. A TSA will triage and assess reported problems and work directly with the development team to craft the necessary fix or configuration solution. A TSA will work directly with the global customer care teams to provide and translate the technical findings for reported customer problems.

This position offers a challenging career to work on systems that interface with multiple systems including Content Management Systems, Product Information Management System, Middleware and ERPs.

Job Functions:

· Incident Management Triage and Resolution: Engage our regional business partners through the global ticketing system by reviewing and providing the initial analysis for new production incidents related to all client Scientific digital properties.

· Process Improvements and Documentation: Create and update documentation of existing processes. Coordinate with product teams to develop new triage processes for new products and updates to existing products.

· Technical Liaison with Regional Business Teams: Facilitate review and priority sessions with regional teams in order to gain continuous feedback.

· Develop comprehensive understanding of the business processes as well as a strong working rapport with business users.

· Acquire the necessary knowledge to understand how the digital platforms are connected to the Content Management Systems, Product Information Management System, Middleware and ERP systems.

· Data-Driven Analysis/AIOps: Develop new methods of using data to support the automation of triage activities

Minimum Requirements/Qualifications

· Bachelor degree in Computer Science or equivalent experience.

· 2 - 4 years of related business experience.

· Strong written and oral communication skills. Ability to communicate with internal customers in a nontechnical manner.

· Experience directly interacting with business support teams and/or direct customer support

· Must be able to work effectively as a member of a team in a matrix reporting environment.

· Must possess strong problem solving and troubleshooting skills.

· Be performance driven and perform well with minimal supervision.

· Be a quick learner and be open to working on new technologies if needed.

· Prior work experience in one of WebSphere Commerce, Commergent or Hybris would be strong plus.

· Experience in Agile delivery methodology.

· Experience working with GIT, JIRA, and Confluence would be nice to have

· Be flexible to work with some overlapping work overs onshore counterparts if needed and attend onshore calls

· Experience working with Java, Spring, Web Services and AWS would be nice to have.

· Proficiency in English

Smartedges Solution
suresh r