Technical Support Analyst @ Limerick , Ireland


Limerick , Ireland, CO.LIMERICK
Ireland

Manages Others
Yes
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
Yes
Pay
From €0 To €0.00
Per Hour
Employment Type
Contractor
Travel
No Travel Required

Job Description

 

Must-Have Primary Skill: Operations & Support Analyst-Application Support-Application Monitoring-L1 or L2 Support
Primary Skill: Expert (5+ Years Experience)

The requirement is for a technical support analyst for BAU Live application support for middleware file-transfer systems. This includes working on Task Manager (Salesforce) and Kofax analyst that will get stuck in and assist with the various support and project work that will be on going . The role involves knowledge transition from SME, on the job learning of the platform and Application Support activities.

The role will mainly require following activities:

Maintain technical quality of products – BAU and project change.

Support App (Salesforce / Task Manager) & OS Patching activity

Maintain Group security standards

Product Backlog execution working closely with Product Owners/BAs

Execute configuration work on key systems

Perform Operations and System Administration tasks

Design/Build/Support IT solutions

Execute Root Cause Analysis and Corrective Action for the IT products

Work with other technical teams – Solutions Architects/BAs/Testers//PMs/Networks/Data Center/Change Control etc…

Develop technical solutions and enhancements, while adhering to development standards

Deliver measurable, quality solutions – to functional & non-functional requirements.

Add value in all stages of project/support work (definition, development, deployment).

Employer

Sriram T

CO.LIMERICK
Ireland