Technical Support Engineer – 2nd Level


Webrecruit Ireland
Dublin, DUBLIN
Ireland

Industry
Internet / eCommerce
Job Start Date
02/07/2019
Job End Date
30/07/2019
Application Closing Date
30/07/2019
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time Permanent

Job Description

 Technical Support Engineer – 2nd Level
Dublin 7
€Excellent DOE

Our client enables their customers to utilise a business-as-normal mentality regardless of their IT landscape through the provision of exceptional managed IT support and professional services. Due to the need to expand their Managed Services Team, they are now looking for a Technical Support Engineer to join their team in Dublin.

If you’re a highly skilled IT professional with a host of Windows and VMware skills, this is an excellent opportunity to develop your career with a reputable company.

Currently expanding into new global regions, our client provides the ideal environment in which to build on your existing skills. What’s more, you’ll also be supported and encouraged to obtain IT certifications to enable you to excel in your role.

As a Technical Support Engineer, you will be responsible for providing a high level of support to customers, both remotely and on-site.

Liaising with customers, you’ll respond to queries via the telephone and email in order to quickly diagnose and resolve technical issues. Providing an excellent standard of service at all times, you’ll troubleshoot all problems in a swift manner and escalate any unresolved issues when required.

You’ll patch and maintain customer systems to ensure the optimum performance and reliability of their IT networks. Additionally, you’ll support a wide range of IT devices, including workstations, servers, printers, routers, firewalls and switches.

Interested? To be considered for this role, you will need:

- At least one year’s experience in a similar IT role
- Experience of Windows Server 2012 – 2016
- Previous experience of VMware ESXi 6.x and Windows Hyper-V
- Experience of Veeam Backup and Replication
- Experience of Cisco and SonicWALL firewalls and switching
- A full driving licence

As a Technical Support Engineer, you’ll have excellent communication, organisation and problem-solving skills. You will also have a logical and analytical approach. Great time management and prioritisation abilities are also key.

This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

Additional Keywords: Technical Support Engineer, 2nd Level, 2nd Line Support Engineer, 2nd Line Support Analyst, IT Support Engineer, IT Helpdesk Engineer, Helpdesk Support Engineer, Technical Support Analyst, Service Desk Engineer, Technical Support Advisor, Network Engineer.
Job Requirements
Interested? To be considered for this role, you will need:

- At least one year’s experience in a similar IT role
- Experience of Windows Server 2012 – 2016
- Previous experience of VMware ESXi 6.x and Windows Hyper-V
- Experience of Veeam Backup and Replication
- Experience of Cisco and SonicWALL firewalls and switching
- A full driving licence
Employer
Webrecruit Ireland
Response

Dublin DUBLIN
Ireland