Technical Support


Smartedge solutions
Brno, Czech Republic.
European Union

Manages Others
Yes
Experience Required
Yes
Degree Required
Yes
Security Clearance Required
Yes

Job Description

Smart edge’s client is looking for Technical Support for Contract Role in Brno, Czech Republic.
Job Description:

• Identify issues, investigate root causes and recommend solutions to reported problems

• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail

• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance

• May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

• Identify issues, investigate root causes and recommend solutions to reported problems

• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance

• May prepare help desk incident reports and assist in hardware and software evaluation Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner External Description Requirements

• University education, preferably technical degree or Microsoft certifications

• Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications

• Experience of providing remote IT support

• Excellent communication and customer service skills • Flexibility to work shifts his position is only available to those interested in direct staff employment opportunities

Start Date: ASAP (notice period accepted for right candidate)

We have been asked to schedule the discussions this week, please share your updated CV and call for confidential chat.


 
Employer
Smartedge solutions
divya r

Brno, Czech Republic.
European Union