VIP Technician@ France
Smartedge’s client is looking for VIP Technician for contract based in France
candidate should be Expertise in VIP’s, SLA’s
Job Description :
Supporting approximately 180 users including several VIP’s in their day to day IT workplaces, plus other support activities spread across the whole of Europe from Paris.
Work in a team delivering a quality response service to internal end users in conjunction with other IT functions, client entities and external suppliers, ensuring that all issues are logged, prioritised and resolved.
Provide multilingual and a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes taking and logging calls and emails from multi-site users and ensuring that all issues are logged, prioritised and resolved. Ticket ownership and management to resolution. Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Provision of Level 1 and Level 2 support is required.
Reinforce SLAs to manage end-user expectations. (95% SLA on All Tickets, 85% NPS) *SLAs subject to addition.
Service mission will be centrally managed from CLP IT hub in Shannon Ireland.
Hours of cover operate on a shift rotation from 8am to 6pm. Ensuring that the Service Desk phone line is manned from 8AM to 6PM without interruption.
Start Date: ASAP (notice period accepted for right candidate)
We have been asked to schedule the discussions this week, please share your updated CV and call for confidential chat.