Job Description
🌍 Join Capita Ireland as a Customer Service Advisor – Hybrid Little Island!!!
Capita Ireland is excited to welcome new Customer Service Advisors to our growing team!
💬 What You'll Do
Become part of a close-knit, friendly, and dedicated team supporting our clients’ customers with general enquiries. You’ll play a key role in delivering a positive, proactive service experience every time.
🕒 Your Schedule
💬Flexible shifts across Monday to Sunday (40 hours per week)
Working hours between 8:00 AM and 8:00 PM (Rotational):
Job Requirements
What’s in it for you?
You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
€ 29 432,00 per annum
22 days holidays plus the opportunity to purchase additional leave
Access to Wrkit – giving you access to lifestyle savings, & discounts
Eyecare vouchers for eye examinations and funds towards glasses if required.
Capita pension scheme
Employee Assistance Programme
Life Assurance Benefit
Cycle2work scheme….and plenty more
What you’ll be doing:
Handle a high volumes of customer queries telephonically, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we’re looking for:
Previous experience working in a customer service role.
High levels of attention to detail
Strong communication skills and the ability to build rapport with all callers
Excellent organisational skills
The ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and clear levels of communication.
Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
Displaying proactive attributes and career aspirations.