Lead the operational governance and performance management of structured service programmes across multiple sites in line with organisational strategy and service-level objectives.
Design and implement standard operating procedures, workflow optimisation, and operational controls to ensure consistent service delivery and regulatory compliance.
Manage operational planning, resource allocation, capacity forecasting, and scheduling to maximise utilisation and service efficiency.
Develop and maintain operational dashboards, KPIs, and management reports to support executive decision-making and continuous improvement.
Oversee internal compliance frameworks, audit readiness, documentation control, and risk management processes across programme operations.
Coordinate cross-functional stakeholders including HR, finance, facilities, and external service partners to ensure operational alignment and delivery effectiveness.
Implement digital systems for attendance tracking, performance reporting, incident management, and document governance.
Lead staff workforce planning, productivity monitoring, training coordination, and performance optimisation initiatives.